Invoices, VAT, and company details
Get the company details on your invoice right the first time. Amending later is possible but slow.
Updated · invoices · vat · finance
Invoice details are pulled from your billing profile at the time an invoice is generated. Changing the profile after an invoice has been issued doesn't re-issue past invoices — amendments are a manual process via support.
What to set before your first invoice
- Legal entity name: the exact registered name. Trading names cause reclaim problems.
- Registered address: the address on your incorporation record.
- VAT/Tax number: required for EU and other applicable entities to avoid being charged VAT at source (reverse-charge rules).
- Purchase order reference: if your finance team requires a PO on each invoice, set it before the cycle.
VAT treatment
EU customers with a valid VAT number are invoiced under the reverse-charge mechanism (no VAT on the invoice, you self-account). Other customers are invoiced according to their local tax rules; non-EU customers are typically invoiced without VAT.
Amending a past invoice
Contact support via the contact form with the invoice number and the correction needed. Amendments typically take 3–5 working days and result in a credit note plus a re-issued invoice.